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I came to Roots, as I imagine many of their other clients do, because I had had poor experiences in other PT settings. I'm 29 years old. I developed sciatica associated with a disc herniation when I was 28 that had progressed to becoming very debilitating. I tried multiple rounds of physical therapy as well as steroid injections. My prior PT was at another, larger practice in the state where the providers appeared overworked. I got the sense no one really had a concept of the underlying factors that had contributed to my particular injury, let alone a well-developed care plan that was specific to my situation. I was at the point of considering surgery.

My experience at Roots was totally the opposite of my prior experience. Jackie, my physical therapist, is wonderful. She has specialized training in orthopedic injuries and it shows; She quickly was able to identify underlying musculoskeletal imbalances and has patiently worked with me to improve my proprioception, strength, and mobility where appropriate. We always do a mix of manual therapy that feels more restorative as well as active exercises that feel more rehabilitative. I never feel rushed, and I get the sense she genuinely cares about me as a whole person.

It has to be said the longer appointment times and wonderful staff come with the trade off that it is more expensive/less financially accessible. I have the financial security and ability to navigate my insurance plan in order to submit my claims after each appointment. Roots does make it clear up front that this is how the billing system works. Even if I had to pay fully out of pocket, last week I was able to dance at my wedding, which was truly unimaginable 3 months ago, and I would have paid anything to be able to do that.